Customer satisfaction is our priority. We would love to hear from you if there are any issues with our items and products.
1. What should I do if the product is not received / is broken/ has quality issues / is the wrong product?
We sincerely apologize if you experience any of the scenarios above. Please open a dispute here.
2. What happens if I have ordered the wrong product?
- If you ordered the wrong product, please call us immediately at 017-2482823 (Overseas Customer) or 1700 81 8832 (Malaysia Customer), (working hours: 8am – 5:30pm, Monday – Friday), and provide us with the following details – Account Name & Invoice Number.
- If the order has not been couriered, we can hold your order and issue a refund in store credit which you may use to purchase other items (we do not do cash refunds).
- If the order has already been couriered, we are sorry to inform you that we do not do any returns after delivery.