1. What is your shipping policy?
All orders are delivered through Ninja Van and will require a signature upon delivery. We will take 1-2 working days to process the order and deliver it to you after that period. Delivery lead times are as follows.
2-3 Working Days to Metro areas in West Malaysia
3-5 Working Days to Rest of West Malaysia
5-7 Working Days to East Malaysia or Singapore
2. Can I choose my own courier service agent?
No, delivery can only be made through our assigned courier, Ninja Van Malaysia.
3. How can I track my order?
Please locate your tracking number from the delivery confirmation email or by logging into your Love Earth account.Alternatively, you can go to https://www.ninjavan.co/en-my and enter your tracking number in the tracking widget to see the status of your delivery. Please allow a few hours after you receive the delivery confirmation email for Ninja Van to reflect the status of the order.
4. How do I receive my order if I am not home?
All orders are delivered through our designated courier and will require a signature upon delivery. If you are not home to receive your items, a SMS will be send to your mobile phone to instruct you to schedule for the next delivery time and Ninja Van will be send the parel to your door step for the second times.
5. I haven’t received my order.
Please locate your tracking number from the delivery confirmation email or by logging into your Love Earth account. Alternatively, you can also go to https://www.ninjavan.co/en-my and enter your tracking number in the tracking widget to see the status of your order delivery. In the circumstance that you have not seen a status update of your delivery after a week of receiving the delivery confirmation email, please contact us for further assistance.
**Kindly take note that any returned parcel that required for a resend will be charging for fees according to total weight for 2nd resend attempt if found due to inaccurate shipping information provided by a customer such as incomplete/ inaccurate delivery address, unrecognizable nickname as recipient name or invalid contact number provided.
6. Do you offer international shipping?
Currently we are only seling in Malaysia and to Singapore. If you reside outside of Malaysia and Singapore and are interested in trying our products, you may drop us a message.
7. Not allow to buy at your area (Singapore)?
We are appologize that some area in Singapore are still listed as restricted zone under Ninja Van and therefore we will not be accepting any order from those area currently. We recommend our precious customer to send the parcel to the address that are under covered of Ninja Van or to your working address if possible. Click here to know more about Ninja Van coverage in Singapore.