1. I forgot my username / password. What should I do?

If you forgot your password, please click here

2. Who has the right to access your personal information?

We do not sell or rent your personal information to any third party for any purpose without your explicit consent. We may collect information for our own advertising and improvement purposes. If you do not wish to receive newsletters from us, kindly find the unsubscribe link located at the footer of newsletter that you received.

3. I need to change my address and/or other details. What should I do?

Please log in to your account to change your personal details. You may also add/update your billing address and shipping addresses.


1. What happens if I notice that my personal details are incorrect after I have placed my order?

In the event of this happening, please email us ( and /or call us immediately (working hours: 8am – 5:30pm, Monday – Friday). You will need to provide us with the following details – Account Name & Invoice Number.

2. Can I order from and pick the items up from your outlets?

Yes, customers may select Local Pick Up option at Cart Page or Checkout Page. Do take note that Local Pick Up only available at our Warehouse at Prima Selayang. Customers are require to pick up within 4 working days or any who come exceeding the time frame will not be guarantee for any lost or responsibility.

3. What happens if an item I ordered is not available?

We apologize if certain items are out of stock. You will receive an email and/or phone call from one of our customer service

4. How long can I keep items in my cart?

Items are kept in your shopping cart for as long as the item is available. If the item is not available, the site will alert you at the cart page that the item is out of stock. Your order and items will only be confirmed once payment has been made.

5. Can I order over the phone?

Sorry, we are currently unable to take phone orders.

6. Can I order an item and have it wrapped as a gift?

Sorry, we do not provide gift wrapping services at present.

7. Are the items offered online the same as the ones available at Love Earth outlets?

We cannot guarantee that the items offered online will always be the same as the ones in store as different outlets carry different items.

8. Is the price online and in distributing outlets the same?

Online prices and the prices at our distributing outlets may vary based on seasonality or different types of promotions that may be running.

9. I added an item that was “In Stock” to my shopping cart but the status of the item changed to “Sold Out” upon checkout. How is this possible?

Availability of items can only be confirmed upon payment. Some high demand items may sell out between being added to your cart and you checking out.